Shipping Policy

    Title and risk of loss for all products ordered by you shall pass on to you upon Jassi di hatti delivery/shipment. After handover to customer Jassi di hatti will not be responsible for any loss or damage to the product.

    Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address designated by you at the time of ordering.

    If delivery is done by its delivery partners, it is the Participating supplier's sole responsibility to provide delivery in a timely manner.

    In case the delivery is done by Jassi di hatti or a third party delivery partner assigned by Jassi di hatti, we take the best efforts to deliver in a timely manner. However, no responsibility is taken for late delivery by Jassi di hatti in either case.

    Participating delivery partner, aim to deliver the product to you at the place and time of delivery requested by you in your order. However, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery;

    In case of a late delivery, the delivery charge will neither be voided nor refunded by Jassi di hatti.

    All risk in the Goods and the Food Delivery shall pass to you upon delivery.

    If you fail to accept delivery of Products at the time they are ready for delivery, or we are unable to deliver at the nominated time due to your failure to provide appropriate instructions, then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you.

    Please note that it might not be possible for us to deliver to some locations. If this is the case we or our partner supplier will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address;

    The delivery of the items ordered will be attempted at the address as provided. In the event the delivery is not executed due to any reason whatsoever, the order shall be considered complete, and re-delivery or a refund will not be an option. The order will be deemed executed and delivered in the following events:


    Wrong address


    • Recipient not available at premises
    • Premises locked
    • Unreachable or incorrect phone number of the recipient
    • Recipient refused the products.
    • Delivered the product at the gate/reception/neighborhood of the premises due to restricted entry of premises

    In case of floods/heavy rains/natural calamity/national bandh/election dates/curfews/traffic jams/festival times/regulated traffic movements/ or any other impediments that may restrict the delivery of the order. Jassi di hatti reserves the right to reschedule/cancel the delivery for another date.

    Goods received in Damaged Condition

    The recipient should always check the product delivered before signing the receipt.

    If the recipient receives the products in damaged condition If the product delivered is found to be damaged, the recipient should refuse to accept it and immediately inform Customer Care, at or call us on 9998969509.

    In the case of badly damaged products, the replacement will/may be provided for non-customized products. Jassi di hatti reserves the sole discretion to decide the course of action in this case.


    Address change requests

    The decision to accept an address change request is at the sole discretion of Jassi di hatti. The request will be accepted subject to the serviceability of the area, availability of delivery partners, legitimacy of the request, and so on. In case Jassi di hatti decides not to accept the change of address request then the amount will be refunded to customer as per our refund policy

    Pin code requirements

    It is the user's responsibility to provide the correct pin code in the address of delivery. The pin code should map to the correct delivery address.

    If pin code entered in the address section is incorrect then Jassi di hatti reserves the right to accept/reject the order as per the Address Change Request policy mentioned before.

    Assessment of damage to the product

    When damage or issues with the product are reported, the quality assessment officer appointed by us will assess the situation and can accept or reject the following request based on his/her discretion. Based on the officer's report if the complaint is found to be genuine then we will refund the amount as per our refund policy.

    Contact us:

    Please send any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Website to

    Customer care - Email us at

    Customer care - Call us at  9998969509